Performance Tips

Buffering is very frustrating.  Boost TV strives to keep a relationship with service providers that are running at peak performance so you never experience buffering or freezing. Most of the time, buffering is caused by a faulty setup or connection.  If you are experiencing buffering on every channel, the issue is most likely resolved with one of the tips below.

We suggest a minimum speed of 50 Mbps or higher to stream video content smoothly. Test your internet speed at www.speedtest.net and ensure you’re getting sufficient speeds. It is important to test your speeds from the device experiencing the issue. 

Sometimes, the issue could be solved by a simple reboot. Best thing to do is to unplug power cord your internet modem/router, wait 30 seconds and connect it again. It will take 5 to 7 minutes to restart your network. Once your internet connection is active again, unplug your IPTV device next and reboot that as well. This will ensure you have a clean and fresh connection. 

If too many devices are connected to your Wi-Fi, they may be using up the majority of your internet speeds. Check your connected devices and see if there are any devices that are running/using resources. Ensure that your streaming device is within close enough range to receive a good signal.

One of the most important deciding factors of buffering is the actual device that you are streaming on. Older android boxes do not have enough storage or memory to run newer apps smoothly. Your device may also have background apps consuming memory, causing buffering. Go to your Settings -> Applications -> Manage Installed Applications menu. Uninstall apps which are not needed, and close apps that you do not need to be running. Consider upgrading your device if it is older than 3 years. 

One of the more common reasons for buffering/freezing is internet provider throttling. What is ISP throttling? This is when your internet provider intentionally slows down or even blocks streaming services. This can easily be solved by using a VPN service on your streaming device. A VPN is an application/service that you can install on your device to bypass any throttling or blocks. Some VPNs do not work well with IPTV.  We have a recommended VPN service to use that has been tested and works.

Below are some helpful suggested tips and applications you can try. Some methods may work but you could still be in need of upgrading your services if buffering issues persist.

• Reboot streaming device and or router
• A hardwired Ethernet connected device will provide the best results with an Ethernet cable
• Make sure you do not have any apps running in the background
• Does buffering only occur during peak hours? If so, then you may need to upgrade your internet service or change providers but also look into speed throttling mentioned above
• Does buffering only occur on 4K channels? If so, then look into upgrading your internet service and or streaming device
• If the problem is on most or all channels, then it is somewhere on your end. Please read this page fully to help diagnose your situation
• If you are experiencing issues with certain channels only, feel free to contact us and we can look into the issue on our end